Business Process Outsourcing (BPO) has increased quickly over the last few decades. That is, irrespective of the business size, businesses of all sizes have started to utilize business process outsourcing. From saving costs to boosting profits, there are many benefits that BPO can offer to a business. However, to explore the complete benefit of business process outsourcing solutions, companies must choose the right partner and a suitable BPO service.
In this blog, we will help you to know different types of business process outsourcing (BPO) and the BPO benefits for your business.
Types of BPO
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Front-Office BPO
Front-Office BPO refers to all services that involve customer interaction. Sales, marketing, and call center support are the key services under front-office BPO. If offered by maintaining quality standards and BPO industry trends, these services will boost customer loyalty and help businesses expand their market reach.
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Back-Office BPO
Back-Office BPO, on the other hand, deals with activities that aid primary business operations. When we compare this with front-office BPO, this type of BPO does not involve customers directly. Data entry, bookkeeping, and inventory management are crucial back-office BPO services.
The advantages that a business can gain through back-office BPO include
o Reduction of overhead costs
o Streamlining of business operations
o Access to cutting-edge technologies
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Offshore BPO
Offshore business process outsourcing (BPO) occurs when a business in a country outsources to a BPO service provider in another country. A company in the US that chooses a BPO service provider in India for services is a perfect example of Offshore BPO. More and more companies are now considering this option, as Offshore BPO helps them minimize overall expenditure and boost revenue.
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Onshore BPO
Also called as Domestic BPO, is the process of outsourcing by a company in a country to a vendor in the same region. For instance, A company in Tamil Nadu takes service from the vendor company in Delhi.
Factors that encourage companies to choose Onshore BPO include
o Firstly, cost differences
o Secondly, specialized skills in nearby areas
o Thirdly, ease of collaboration
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Nearshore BPO
Nearshore BPO is all about outsourcing to a business process outsourcing (BPO) service provider in the adjacent country. That is, when a company in Germany collaborates with a vendor in Luxembourg, it is nearshore BPO. Though Nearshore BPO is a good choice, one must consider factors like language proficiency, cultural differences, and time zone while choosing the vendor.
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Information Technology Enabled Services
Information technology-enabled services, also called IT-enabled services, are outsourcing services that utilize IT to help companies function more effectively. Technical support, medical transcription, and electronic publishing are some of the outsourcing solutions in this type of BPO.
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Legal Process Outsourcing
Legal Process Outsourcing refers to outsourcing legal activities to a reliable vendor. With the advent of artificial intelligence and top-end technologies, BPO service providers offer holistic legal outsourcing business functions to legal departments and firms.
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Knowledge Process Outsourcing
Knowledge Process Outsourcing, which stands for KPO, is partnering with top-notch service providers to get efficient expertise on various business processes. Some knowledge processes are legal tasks, intellectual property research, and market research.
Perks of Knowledge Process Outsourcing
- Cost-Efficiency
- Access to cutting-edge tools and techniques
- High data quality and accuracy
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Research Process Outsourcing
Research Process Outsourcing is hiring a vendor to deal with a business’s research and development activities.
Benefits of hiring a vendor as part of RPO
- Businesses can save their resources for core functions
- Transfer of insights across industries
- Cost-Effective
Final Thoughts
Hope you have got an idea regarding the types of business process services and their advantages. Now assess the technology and workforce of your business, and choose a business process outsourcing (BPO) service from the provider who can not only meet your current demands but also constantly make you competitive in the industry.
Offshore India Data Entry offers a wide range of business process outsourcing (BPO) services at affordable rates. So if you want to partner with us and empower your business with high-quality service, contact us via [email protected].