ISO/IEC 27001:2022
We strive to follow the international regulations of ISO /IEC 27001:2022 for handling and processing customer documents.
10+
Years Of Experience
Simplifying Data. Empowering Business.
Give Customers the Support They Require, When They Need It
Are increasing customer enquiries, delays in responses, or limited resources affecting your customer experiences? OIDE, the trusted live chat outsourcing company in India, helps businesses deliver outstanding customer experiences through professional live chat support services.
Whether you are running your business in the USA, UK or Australia, we can serve your clients by providing timely and reliable responses. Through our structured procedures, defined guidelines, and quality control procedures, we simplify customer interactions and provide an excellent experience for your customers.
Outsourcing vs. In-House Live Chat Support
Choosing between in-house live chat support and outsourcing depends on your particular requirements.
Benefits
Cost Efficiency
Outsourcing
Minimizes the need to invest in hiring, training, and purchasing modern tools
Inhouse
Requires spending a considerable amount for hiring, training, and maintaining other resources
Benefits
Access to Expertise
Outsourcing
You will have access to experienced live chat support professionals
Inhouse
You need to hire skilled professionals to manage your customer support tasks
Benefits
Scalability and Flexibility
Outsourcing
Increase or decrease in live chat support requirements can be easily handled
Inhouse
Managing increase or decrease in live chat support requirements is expensive and time- consuming
Benefits
Faster Processing
Outsourcing
Experienced professionals can respond quickly and efficiently
Inhouse
The promptness of chat responses is completely based on the resources available
Benefits
Advanced Technology
Outsourcing
You will get the benefit of AI chat support tools
Inhouse
You need to purchase modern tools to get its benefits
| Benefits | Outsourcing | Inhouse |
|---|---|---|
Cost Efficiency | Minimizes the need to invest in hiring, training, and purchasing modern tools | Requires spending a considerable amount for hiring, training, and maintaining other resources |
Access to Expertise | You will have access to experienced live chat support professionals | You need to hire skilled professionals to manage your customer support tasks |
Scalability and Flexibility | Increase or decrease in live chat support requirements can be easily handled | Managing increase or decrease in live chat support requirements is expensive and time- consuming |
Faster Processing | Experienced professionals can respond quickly and efficiently | The promptness of chat responses is completely based on the resources available |
Advanced Technology | You will get the benefit of AI chat support tools | You need to purchase modern tools to get its benefits |
How OIDE Helps Overcome Live Chat Support Challenges
Businesses often face challenges like high volumes of chats, limited chat support tools, and delayed responses when they handle live chat support with in-house resources. OIDE, the leading chat support and chatbot service provider, helps businesses by managing their live chat support requirements efficiently. By including proven methods, advanced tools, and experienced staff, we support businesses to improve response time and deliver the ideal assistance for their customers.
- Our experts answer customer queries on products and services efficiently by following guidelines.
- We deliver responses by utilizing the agreed database, FAQ, and support instructions.
- Through our service, businesses can ensure timely and accurate responses to customer queries.
- The experts at OIDE deliver accurate information for customer queries related to products, services, costs, and attributes.
- We take customers towards the right service and the right product.
- By picking OIDE, the trusted live chat outsourcing company in India, you can convert your potential customers into real customers.
- Our experts gather contact details from website visitors and record them accurately in the preferred spaces.
- We ask relevant questions to capture the needed information.
- Through our live chat support service or lead capture & qualification service, businesses can collect data that may support them in sales activities.
- We assist customers with queries related to orders, bookings 7 delivery.
- Our experts verify the customer data, before delivering the support.
- With our service, businesses can provide smooth assistance for their booking and delivery processes.
- We manage customer chats outside business hours by following the client’s guidelines.
- Our experts also handle chat support during peak seasons of the businesses.
- By picking the chat support services from OIDE, the trusted live chat outsourcing company in India, businesses can handle their customer chats even during peak hours and/or any unexpected demand-spiking scenarios.
- Our experts monitor chat volumes, chat status, and other agreed performance metrics.
- We create reports based on the customer preferences and issues we identified.
- With our service, businesses can easily identify their issues and areas that need improvement
Why Choose Our Live Chat Support Service?
HIPAA and SOC 2 Type 2
Our processes are designed to support key practices of HIPAA and SOC 2 Type 2 to ensure the security and integrity of your customer data.
200+ Projects Delivered
We have supported 100+ clients in live chat support services.
Case Studies on Live Chat Support Services
Case study 1
An e-commerce company was managing 4000+ chats from their websites every month. They approached OIDE when they needed a live chat support team to handle chats during peak times. It was after their product launch, and our team had to face many calls related to inquiries regarding the product price, specifications, and availability. With a strategic workflow, our team handled everything accurately and efficiently. The final result of our ecommerce live chat support service was that the client gained 99% accuracy in chat handling and could provide more consistent communication with website visitors.
Case Study 2
An online education provider in the USA approached OIDE, the trusted live chat outsourcing company in India, to manage the 1000+ chats they need to handle every month. We supported the company by assigning a team of 5 live chat support specialists to manage the tasks. With the their dedicated effort, we were able to deliver 99.5% accuracy in chat support, minimize the burden on in-house staffs, and achieve high customer satisfaction
Live Chat Support Frequently Asked Questions
01
Live chat outsourcing means hiring an external service provider to handle your website chats or messaging-based support tasks. Our staff, who possess in-depth knowledge and expertise in the industry, manage each chat efficiently by following client guidelines. Whether you need support for the short or long term, we can deliver it accurately.
02
We can deliver service according to your requirements. That is, even if you want our live chat support specialist to work according to your time zone or business hours, or 24/7 live chat support outsourcing, we can make adjustments to address your needs.
03
We analyze the quality of service by utilizing metrics like
- Chat response time
- Chat management accuracy
- Adherence to client guidelines
- Response times
In addition, we conduct quality audits regularly to identify errors and areas that require improvement.
04
The cost of our live chat support service and ecommerce live chat support services depends on the volume of chats needed to handle, the complexity of chats, the working hours, and the number of professionals involved.
05
Start with our live chat support service and the e-commerce live chat support service is simple. Send details like requirements, expected working hours, and preferred support process. Our team will also review these details and will connect you by suggesting a suitable model. Once the agreement is signed, we can start the project by 7-10 business days. In addition, we are also equipped to provide immediate assistance for projects that need to be started in a short time.